Job Brief

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Reporting to

Director, shared services

Responsibilities

  • Greet and welcome guests as soon as they arrive at the Institute
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Receive, sort and distribute daily mail/deliveries
  • Maintain Institute security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) and order front office supplies and keep inventory of stock
  • Provide basic and accurate information in-person and via phone/email
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements

  • High school diploma; certification in office management is a plus 
  • Proven work experience as a Receptionist, Front Office or similar role
  • Hands-on experience with office equipment (e.g. computers and printers)
  • Customer service attitude
  • Hands-on experience using Microsoft Office 
  • Fluency in English and Arabic – written and spoken  

Skills and Competencies

  • Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
  • Global Collaboration: Applies global perspective  when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions
  • Communication: Articulates information clearly and present information effectively and confidently when working with others
  • Innovation and Creativity: Thinks boldly and out of box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity 
  • Knowledge of economic and econometric methods 
  • Self-motivated and proactive, and results-driven problem solver with excellent written and communication skills 

Key to Success

  • Intellectual agility and interpersonal flexibility 
  • Change leadership
  • Ability to work across silos
  • Comfortable in the space between no longer and not yet
  • Deep curiosity to learn about new trends and topics
  • Ability to develop mutually beneficial relationships inside and outside of the company
  • Ability to use data to formulate and flex communications 

Benefits

We are growing institute and offer a multifaceted and challenging function in a dynamic and international environment with a wide range of career and advancements opportunities. We offer an intensive professional development and training programs, a performance-related compensation combined with attractive social benefits.